Protect your garden: animal repellent


Canceling/Changing Your Order

You may cancel your order before shipping without any charge. The deadline for cancelling a order item is one business day BEFORE the scheduled release date. Please use our cancel order form here to cancel your pre-order item.

If the status of your item indicates that an item is shipped, you have to wait until you get the shipping item and use returning order form in the follwing to return the order.



Return Policy

The Guardener Guarantee

All Guardener Inc. products are backed by a 30-day money back guarantee. If the Guardener does not meet your expectations, return it by filling return form in new condition within 30 days of receipt for a full refund of the purchase price.

THe Guardener 1 Year Warranty

Guardener Inc. warrants to the original purchase of its products that the product will be free from defects in material and workmanship for a period of one (1) years. This warranty does not cover damage caused by God, abuse, misuses, improper maintenance or damage caused in transportation.

Unauthorized or Refused Returns

We will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. will impose a 15% restocking fee plus any applicable shipping charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.

If you desire to cancel an order, please follow the directions outlined in our Order Cancellations section.



Return Procedures

  • Please use return form here to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 10 business days after issue and must be received in our warehouse within 30 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.
  • For faster service, please have the following information on hand when calling for an RA number: customer name, invoice/order number, Item number and serial number (if applicable), and nature of the problem.
  • Your RA number(s) must appear clearly on the shipping label on the outside of the return shipment. An RA label has been provided on the back of your order for your convenience. Fill it out and tape it on the box you are returning. Please do not mark the box itself in any other way.
  • We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.
  • Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.
  • Unopened/Unmarked Packages
    Please notify the Customer Service or Sales Specialist that the package has not been opened. If the order file shows that you are returning an unopened package, our warehouse will charge a 50% restocking fee if the item is returned opened.

  • The Customer is responsible for shipping charges on all returned items.
  • strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.


  • Preparation for Return Package

  • Please follow the following steps to prepare for the returning item package:
  • First, please empty the water tank and make sure every part is in dry condition.
  • Disconnect the two wires for storage and shipping. These two wires were connected as instructed in your installation procedure. Please refer to installation guide in your Guardener owner’s manual for details.
  • Please remember to switch off the power.
  • Please specify detailed malfunctions, damages and or complains for each returning item.
  • Pack with all original boxes and packing materials ready for shipping.



    Shipping Methods

    In general, orders where "Ground" was chosen as the delivery option will ship from the closest open warehouse to the ship-to zip code with inventory available. In this way, we attempt to reduce the in-transit time of your shipment. If the order is received after a warehouse cut-off time, but we can dramatically reduce the in-transit time by shipping from this closed warehouse, then we may choose to delay the shipment by one day in order to have it ship from that warehouse. We do this to reduce your overall delivery time and get the order to you faster. Keep in mind that Ground Service delivery may take 3 to 8 business days after shipment.

    Orders with a 2nd Day Air, Priority Next Day shipment method will ship from whichever open warehouse has inventory.

    We charge a shipping based upon the shipment option that you select at Checkout. The following shipping options are available:

    Ground Service

    • Deliveries to residential and commercial addresses in 3 to 8 business days after shipment.
    • Actual delivery time depends on shipping distance and may vary.
    • Delivery to some remote addresses may take up to 2 additional business days.
    • Available only to addresses in the 48 continental states.
    • Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for same day shipment.
    • Order must be under 150lbs. and meet cube restrictions.

    2nd Day Delivery - Second Business Day Delivery

    • Delivery by 4:30pm the second business day after shipment to most areas (by 7:00pm to residences).
    • This service is limited to 60 lbs or less. per order and corresponding cube restrictions.
    • Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for second business day delivery.
    • Shipment tracking provided with a required signature at delivery.

    Standard Overnight Delivery - Next Business Day Delivery

    • Delivery by 3:00pm the next business day after shipment to thousands of cities and by 4:30pm to rural addresses Monday through Friday.
    • This service is limited to 150 lbs or less. per order and corresponding cube restrictions.
    • This is Standard Overnight Delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.
    • Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for Standard Overnight Delivery.
    • Shipment tracking provided with a required signature at delivery.

    Priority Overnight

    • Delivery Monday through Friday by 10:30 am the next business day after shipment to most locations and by 4:30pm to remote areas.
    • This service is limited to 150 lbs. per order and corresponding cube restrictions.
    • If your order is over 150 lbs. and/or the corresponding cube restrictions and you choose this enhanced service level, your order will ship with a prioritized shipment method, but is not guaranteed for next business day delivery.
    • Orders must be placed and credit approved no later than 5:00pm Eastern / 2:00pm Pacific for the next business day delivery.
    • This is priority overnight delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.
    • Shipment tracking provided with a required signature at delivery.

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